»»Most Annoying Things About Travel – Air, Hotel, Rental Car
According to the findings of a survey from Consumer Reports, luggage charges, added fees and rude and unhelpful staff are the things that annoy air travelers the most.
The survey, carried out among 2,000 Americans, asked about their top complaints regarding air travel, hotels and rental cars.
Gripes are scored on a 10-point scale, 10 being most annoying.
- Top Air-Travel gripes
1. Luggage charges (8.4)
2. Added fees (8.1)
3. Rude or unhelpful staff (7.7)
4. Can’t reach a live service rep (7.6)
5. Poor communication about delays (7.1)
6. Seatmates who hog your space (7.0)
7. Flight delays (6.8)
8. People who hog carry-on space (6.7)
9. Long waits at baggage claim (5.9)
10. Long lines for security or check-in (5.2)
11. Puny/no snacks (5.1)
12. Crying babies, unruly kids (4.9)
- Top Hotels gripes
1. Rude or unhelpful staff(7.8)
2. Added fees (7.6)
3. Inadequate A/C or heat (7.5)
4. Uncomfortable beds (7.3)
5. Room not ready at check-in time (7.2)
6. Insufficient or chintzy linens (6.7)
7. Pricey in-room snacks (5.6)
- Top Rental-Cars gripes
1. Rude or unhelpful staff (7.9)
2. Added fees (7.7)
3. Dirty or damaged car (7.0)
4. High-pressure pitches (6.5)
5. Ordered car unavailable (6.1)
Source: The Consumer Reports National Research Center.
