The Transportation Department’s new rule designed to protect passengers stuck on planes, which requires U.S. airlines to let passengers off domestic flights when they’ve waited three hours without taking off, will take effect next April 29.
The nation’s airlines, which could be fined up to $27,500 per passenger if not complying with the rule’s requirements, oppose the rule.
They say it is going to cause more flights being canceled. That because, when planes are backed up at airports, airlines say they will cancel flights rather than risk huge fines.
Five airlines have applied for waivers from the rule for seven months at New York’s JFK and La Guardia airports, Newark and Philadelphia, USA Today reports. [...] The House and Senate are poised to pass legislation this summer that would make it illegal for airlines to hold passengers in planes for more than three hours.
Below are the main requirements of the new tarmac rule.
- Prohibit U.S. airlines operating domestic flights from permitting an aircraft to remain on the tarmac for more than three hours without letting passengers off. Exceptions are allowed only for safety or security, or if air traffic control advises the pilot in command that returning to the terminal would disrupt airport operations.
- U.S. carriers operating international flights departing from or arriving in the USA must specify, in advance, their own time limits for letting off passengers. The exceptions above apply.
- Airlines are required to provide “adequate” food and drinking water for passengers within two hours of the aircraft being delayed on the tarmac. Airlines must maintain operable lavatories and, if necessary, provide medical attention.
Other provisions include:
- Prohibiting airlines from scheduling chronically delayed flights.
- Requiring airlines to designate an employee to monitor the effects of flight delays and cancellations, respond in “a timely and substantive fashion” to consumer complaints and give consumers information about where to file complaints.
- Requiring airlines to display on their websites flight-delay information for each domestic flight.
- Requiring airlines to adopt customer-service plans and audit their own compliance with them.
- Prohibiting airlines from retroactively making changes to their “contracts of carriage” provisions that could have a negative effect on consumers who already have purchased tickets.