»»New Consumer Group Aims To Introduce a Federal ‘Passenger Bill of Rights’
A new consumer group, Association for Airline Passenger Rights, or AAPR, aims to introduce a federal ‘Passenger Bill of Rights’.
The AAPR’s website reads: “The Association for Airline Passenger Rights (AAPR) flew onto the national stage aiming to change the nature of domestic air travel by improving customer service and pursuing a federal Passenger Bill of Rights in the United States Congress”.
AAPR executive director Brandon M. Macsata says: “Air travelers in the United States are completely fed-up with almost every aspect of the airline industry today [...] Passengers are tired of all the new surcharges; they are tired of sitting on the tarmac for hours without any explanation; they are tired of the canceled flights; and they are tired of the poor customer service.”
