»»Expedia Corporate Travel Introduces Call-center Service in China
Thanks to a partnership with eLong — China’s second-biggest online travel agency, Expedia Corporate Travel has begun offering a call-center service for companies in China, so allowing business travelers to talk with agents who speak both English and Mandarin.
Expedia Corporate Travel said the partnership with eLong provides business travelers with access to more than 4,700 hotels in more than 330 cities across China, as well as flights to more than 70 major cities.

“Internet use in China is on the rise, but the demand right now is for a high-quality phone service,” said Pam Keenan Fritz, vice president of Asia-Pacific and global partnerships at Expedia Corporate Travel.
China was the fourth-largest business-travel market, behind the United States, Japan and Germany, said Tracy Paurowski, spokeswoman at American Express Business Travel.
Laurie Berg, a spokeswoman at Carlson Wagonlit — another competitor of Expedia Corporate Travel, said most business travelers in China use agents to book trips over the phone, though online bookings slowly have begun to increase.(source)




